Effective Date: [Insert Date]
DMV Hook and Haul, LLC (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers and visitors to our website [www.dmvhookandhaul.com]. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable Virginia, Loudoun County, and U.S. federal laws, including the Virginia Consumer Data Protection Act (VCDPA) and Federal Trade Commission (FTC) guidelines.
1. Information We Collect
We may collect the following types of personal information when you interact with our website, services, or contact our customer support:
a. Personal Identifiable Information (PII)
- Full Name
- Phone Number
- Email Address
- Physical Address (pickup/drop-off location)
- Driver’s License or Vehicle Registration (when required)
b. Payment Information
- Credit/debit card details (processed securely via a PCI-DSS-compliant third-party processor)
c. Device and Usage Information
- IP address
- Browser type
- Device type
- Geolocation data (if enabled for service routing)
- Pages visited, referring site, time spent on site
2. How We Use Your Information
We use the collected data to:
- Provide towing and hauling services
- Respond to service requests and inquiries
- Process and manage payments
- Improve our website and services
- Ensure compliance with legal and insurance requirements
- Send service confirmations and updates
- Prevent fraudulent transactions and unauthorized access
3. Sharing and Disclosure
We do not sell your personal data. However, we may share your information with:
- Service providers: Payment processors, hosting providers, CRM systems
- Legal authorities: When required by local, state, or federal law
- Insurance companies: In case of accidents or liability claims
- Business partners or affiliates: Only for operational necessity, not for marketing
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze traffic. By using our site, you consent to our use of cookies.
You may disable cookies in your browser settings, but this may impact the site’s functionality.
5. Your Rights Under the VCDPA (Virginia Consumer Data Protection Act)
If you are a Virginia resident, you have the right to:
- Access your personal data
- Correct inaccuracies
- Delete your personal data
- Obtain a copy of your data in a portable format
- Opt out of targeted advertising, sale of personal data, and profiling
To exercise your rights, email us at: privacy@dmvhookandhaul.com
6. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL encryption
- Access controls
- Secure data storage
- Employee training on data protection
However, no online platform is 100% secure. We cannot guarantee absolute security but we take all reasonable measures to protect your data.
7. Children’s Privacy
We do not knowingly collect data from individuals under 13. If we learn we have collected such information, we will delete it immediately.
8. Third-Party Links
Our website may link to external websites. We are not responsible for the privacy practices of other sites. Please review their privacy policies separately.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted with the “Effective Date” at the top of this page.
10. Contact Us
For questions or to exercise your privacy rights, contact:
DMV Hook and Haul
Email: privacy@dmvhookandhaul.com
Phone: [Insert Business Phone Number]
