These Terms of Service (“Terms”) govern your access to and use of the website and services provided by DMV Hook and Haul (“we,” “us,” or “our”). By using our website or requesting service, you agree to be bound by these Terms and all applicable laws and regulations of Virginia and the United States, including those specific to Loudoun County.
1. Services Offered
DMV Hook and Haul provides roadside assistance, towing, and vehicle hauling services in Virginia, including Loudoun County and surrounding areas. All services are subject to availability, geographic limitations, and applicable fees.
2. Eligibility
To use our services, you must be:
- At least 18 years of age
- The registered owner of the vehicle or have permission from the vehicle owner
- Able to provide accurate and truthful information
3. Booking and Payment
- Services can be requested through our website, phone, or authorized third-party platforms.
- Prices are subject to change and may vary based on distance, vehicle type, time, and location.
- Full payment is due at the time of service, unless otherwise arranged.
- We use secure third-party payment processors; DMV Hook and Haul does not store credit card details.
4. Cancellations and Refunds
- Cancellation of services must be made at least 30 minutes before the scheduled time for a full refund.
- No refunds will be issued for services already rendered or for cancellations made after arrival.
- Refunds are subject to review and may take up to 10 business days to process.
5. Liability
DMV Hook and Haul shall not be held liable for:
- Pre-existing vehicle damage
- Damage caused by poor vehicle condition or environmental factors
- Delays caused by traffic, weather, or circumstances beyond our control
- Loss of use, revenue, or incidental damages
We are insured according to Virginia towing regulations, and all claims must be filed in writing within 7 days of service.
6. User Conduct
You agree not to:
- Misrepresent vehicle ownership or condition
- Use our services for illegal or fraudulent purposes
- Interfere with our operations or personnel
- Use abusive, threatening, or discriminatory language with staff
7. Intellectual Property
All website content, branding, logos, and visuals are the intellectual property of DMV Hook and Haul and may not be copied or reused without prior written permission.
8. Termination
We reserve the right to refuse or cancel service at our discretion, especially in cases involving:
- Unsafe conditions
- Fraudulent behavior
- Violation of these Terms
9. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia and Loudoun County ordinances. Disputes will be resolved in the courts located in Loudoun County, VA.
